Privacy Policy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We ask for…

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.

We collect your email address when you sign up for one of our newsletters.

We ask for your account and contact information when you book with our barber.

What information we hold

  • When you contact us by email or through our website, we collect your name, email address and phone number.
  • If you sign up for a newsletter, we only collect your email address.

Where we store your information

When you contact us by email or through our website, we store your your information in Mailchimp, our Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address in Mailchimp, which is the marketing platform we prefer.

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again.

Who’s responsible for your information at our company

Ceri Parkin, is responsible for the security of your information. You can contact them by email at shop@furbellow.co.uk or by phone on 01947 600610 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.

The computers we use are all encrypted and are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Ceri Parkin by email at shop@furbellow.co.uk or by phone on 01947 600610. If you’re the letter writing type, send your envelope to Furbellow&Co, 11 Sandgate, Whitby.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.


What our customers say

Bought from this shop while on holiday from Devon. Love the place, friendly staff and quality gear. Ordered more on line. Came in lovely packaging with a personal note of thanks. You’re doing it right guys. Keep up the good work and regards from Devon.

Phil Pearse

Great shop and very friendly family business! Super quick delivery and great products to choose from. I fully support family run businesses and Furbellow & Co gave me and my family a great shopping experience, job well done and many thanks!

Daniel Davila

Absolutely wonderful customer services and excellent support. I wanted a specific gansey jumper and could not find it anywhere. They were fantastic, found the jumper for me and sent it to me express delivery yesterday afternoon. Royal Mail excelled and it arrived to our surprise this morning. It is exactly what was wanted and I can't thank you enough for all your help.

Maggie Usher-Patel