Privacy Policy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.

We collect your email address when you sign up for one of our newsletters.

We ask for your account and contact information when you book with our barber.

What information we hold

  • When you contact us by email or through our website, we collect your name, email address and phone number.
  • If you sign up for a newsletter, we only collect your email address.

Where we store your information

When you contact us by email or through our website, we store your your information in Mailchimp, our Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address in Mailchimp, which is the marketing platform we prefer.

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again.

Who’s responsible for your information at our company

Ceri Parkin, is responsible for the security of your information. You can contact them by email at shop@furbellow.co.uk or by phone on 01947 600610 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.

The computers we use are all encrypted and are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Ceri Parkin by email at shop@furbellow.co.uk or by phone on 01947 600610. If you’re the letter writing type, send your envelope to Furbellow&Co, 11 Sandgate, Whitby.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.