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Delivery and Returns

orders@furbellow.co.uk

Delivery Information

SHIPPING. Your package will arrive within 2-4 working days, every item purchased is hand picked by our team from our Sandgate store. It will then be carefully packaged and sent on its way to you with some warm wishes from Whitby.

CHARGES. The charge of your postage will depend on the size and weight of the item. Our delivery charges help us keep the cost of our products as low as we can and the quality of goods and service high. We are sorry to disappoint you if you were expecting free delivery, but for our small family-run company this isn’t possible.

ROYAL MAIL. We choose to use Royal Mail due to their reputation for reliability as well as their sustainability targets.

PACKAGING. To reduce waste and the impact on the environment we often re-use packaging such as bubble wrap and boxes that we have received in store, and when we do need to use new packaging it will always be plastic free.

GIFT WRAPPING. Why not add our reusable gift wrap to your order, for a beautifully wrapped and sustainable gift.

INTERNATIONAL SHIPPING. We now ship worldwide. Please allow up to 10 working days for international orders. Please not the customer is fully liable for any customs charges incurred.

Unfortunately we cannot ship Pocket Knives or Alcohol outside of the UK.

Thank you for supporting us,
the Furbellow & Co Family.

Returns

Items bought online can be refunded within 28 days of purchase. Please use the return slip on the reverse of your compliment slip and return the item to our store in its original condition using the address provided. Faulty items will be fully refunded or exchanged. If an item is returned because it is unsuitable we cannot offer a refund on the postage cost.

Items bought in store that are unsuitable can be exchanged for another product or credit note within 28 days of purchase if returned in the original condition. Faulty items can be fully refunded or exchanged.

We are happy to offer advice on our products, including sizing via email or phone and hope to get the correct product to you as soon as we can.

Return Address
Furbellow & Co
11 Sandgate
Whitby
YO224DB


What our customers say

Bought from this shop while on holiday from Devon. Love the place, friendly staff and quality gear. Ordered more on line. Came in lovely packaging with a personal note of thanks. You’re doing it right guys. Keep up the good work and regards from Devon.

Phil Pearse

Great shop and very friendly family business! Super quick delivery and great products to choose from. I fully support family run businesses and Furbellow & Co gave me and my family a great shopping experience, job well done and many thanks!

Daniel Davila

Absolutely wonderful customer services and excellent support. I wanted a specific gansey jumper and could not find it anywhere. They were fantastic, found the jumper for me and sent it to me express delivery yesterday afternoon. Royal Mail excelled and it arrived to our surprise this morning. It is exactly what was wanted and I can't thank you enough for all your help.

Maggie Usher-Patel

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