Returns Policy

Items bought online can be refunded within 28 days of purchase. Please use the return slip on the reverse of your compliment slip and return…

Items bought online can be refunded within 28 days of purchase. Please use the return slip on the reverse of your compliment slip and return the item to our store in its original condition using the address provided. Faulty items will be fully refunded or exchanged. If an item is returned because it is unsuitable we cannot offer a refund on the postage cost.
Items bought in store that are unsuitable can be exchanged for another product or credit note within 28 days of purchase if returned in the original condition. Faulty items can be fully refunded or exchanged.
We are happy to offer advice on our products, including sizing via email or phone and hope to get the correct product to you as soon as we can.
We aim to package your goods in a safe and protective way, using as little plastic and other difficult to dispose of materials as we can, we will include good wishes and love to you and your family and hope to have your goods with you in between 2-5 working days.

Return Address

Furbellow & Co
11 Sandgate
Whitby
YO224DB

What our customers say

Bought from this shop while on holiday from Devon. Love the place, friendly staff and quality gear. Ordered more on line. Came in lovely packaging with a personal note of thanks. You’re doing it right guys. Keep up the good work and regards from Devon.

Phil Pearse

Great shop and very friendly family business! Super quick delivery and great products to choose from. I fully support family run businesses and Furbellow & Co gave me and my family a great shopping experience, job well done and many thanks!

Daniel Davila

Absolutely wonderful customer services and excellent support. I wanted a specific gansey jumper and could not find it anywhere. They were fantastic, found the jumper for me and sent it to me express delivery yesterday afternoon. Royal Mail excelled and it arrived to our surprise this morning. It is exactly what was wanted and I can't thank you enough for all your help.

Maggie Usher-Patel