Covid 19 – Health & Safety Information

Everything you need to know about how we're keeping you and our staff safe.

The store

We are now open, but we are sensitive of the needs of you and our staff when providing a welcoming but safe shopping experience.

With your support, we have implemented the following;

Please wear a mask when you visit.

Encouraging contactless payment. We will provide appropriate social distancing at the till area.

We will support social distancing by; limiting numbers in the shop.We encourage online shopping . We are promoting stay home and stay safe but keep shopping – over the phone and online. Free local delivery or collection. The same level of precaution is taken when we package your online orders.

The staff will be dressed in appropriate PPE – this is not the usual Furbellow look – but safety is our first priority.

We have increased our cleaning procedure to achieve improved hygiene as well as offering hand sanitiser to our customers.

If you have any symptoms, please do visit the store and stay home, stay safe. We look forward to welcoming you when you feel fit and well. Do not hesitate to contact us by phone or email.


The Barbershop

Our barber Jon will wear a mask when barbering.

We ask that our clients wear a mask for their appointment where possible. Please bring your own or we can provide a mask at a cost of £1.

The barbering chair and equipment will be sanitised between clients.

We encourage you to pay using contactless payment.

If you have any symptoms, please do not make an appointment. We will welcome you when you are fit and healthy. There is no charge for cancelling your appointment.


The Cottage

We plan to make your stay as safe and as comfortable as possible so you can get back to making holiday memories here in Whitby.

We will not be allowing guests to check in early. Check out is at 10am and check in is 3pm. We want to allow the cleaning staff the time to carry out changeover thoroughly and effectively, following the guidelines to minimise the risk of Covid-19 contamination to staff and customers.

We aim to maintain our usual high standard of cleanliness but we will be paying particular attention and following guidelines provided to keep you and our staff safe;

We will follow these guidelines from Air BnB and will be providing appropriate PPE to our cleaning staff.

We like to use carefully sourced, eco friendly or homemade cleaning products but these are not fully suitable for the current requirements. We will be using diluted bleach where appropriate to provide a disinfected environment. Our laundry will be run through a disinfecting wash.

We will supply an improved range of cleaning products at the cottage to ensure hygiene.

We encourage you to wash your hands regularly and we will provide appropriate facilities – i.e. more soap, sanitiser and moisturiser for good personal care.

Please be mindful of you and your family and the wider community. We encourage you consider appropriate PPE for your stay which with keep you safe in and around Whitby.

Please ask yourself if this is an essential trip and if you show any symptoms we ask you to stay home and stay safe.